In response to complaints and concerns we received from restaurants about their gas service, the NYC Hospitality Alliance, in partnership with New York State Senator Brad Hoylman, surveyed businesses asking about their utility company experience.
The survey showed that the majority of respondents reported wait times for gas service of at least 30 days, with an average wait time of around 68 days. One respondent waited for gas service for over a year. The costs of these delays total more than $2 million, an average of $140,000 per respondent. This represents a significant financial impact for restaurant operators, who must continue to pay rent and taxes and make payroll, all without cooking gas, which usually means ceasing normal kitchen operations.
Today the NY Daily News
quoted the New York City Hospitality Alliance's, Executive Director, Andrew Rigie, who said:
Download the survey results and full report below, which include policy recommendations such as:
- The Public Service Commission Should Conduct an Investigation
- Utilities Need to Improve Customer Service
- Albany Should Pass a Small Business Utility Customer Bill of Rights. This legislation will be introduced by Senator Hoylman. Such legislation will include setting statutory timeframes for addressing customers’ issues, requiring prompt investigations of consumer complaints, and providing a civil remedy for losses incurred due to unreasonable delays by utility companies.
Thank you to all our members who participated in our survey and for your support of the the New York City Hospitality Alliance.
Special thanks to Senator Brad Hoylman, Peter Ajemian, Burton Phillips, Brittany Honeyman, Kyle Wehner, Tara Klein, Rebecca Kriegman, and Noah Gardy for their support of local businesses and the preparation of this report.